Shipping policy
Package Processing Time
Usually we process it within 1-2 business days after receiving your order.
Delivery Range
We Ship Worldwide. When filling shipping address in your order, it will notify you if the shipping address cannot be delivered. If you place an abnormal order, please contact our customer service team support@ursugar.shop in time, we will be the first time to serve you.
Shipping Fee
When order over $20 USD, you will get free shipping. Under $20 USD order the shipping costs will vary depending on the Countries/Regions.
| Countries/Regions | Order Price | Shipping Fee |
| United States/Canada/Mexico | $0-$19.99 | $5.48 |
| $20.00 and up | $0 | |
| French Polynesia, United States (Puerto Rico) | $20.00 | |
| Bermuda, Botswana, Barbados, South Africa, Nigeria, Greenland | $35.95 | |
| Others | $0-$19.99 | $6.99 |
| $20.00 and up | $0 |
Shipping Time
Each country’s logistics time is different and will be affected by the speed of package processing by local logistics providers.
| Countries/Regions | Shipping Time |
| United States | 10-30 days |
| most of Asian/European Countries, Australia | 15-40 days |
| Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa countries | 21-40 days |
| South America countries, some island countries | 30-50 days |
FAQs:
1. Delivery time is largely influenced by the speed of customs clearance, the number and efficiency of the staff delivering the goods and other factors.
2. For order over $200, our customer service support@ursugar.shop will contact you to confirm ship the order with FedEx/DHL/EMS, please make sure you can receive the package with those express company.
3. Order contains many items may be split into many small packages, it maybe because something is out of stock so we ship other items first. Please don’t worry, you will get all items at the end. If not, please contact support@ursugar.shop